1-Day The Winter Quality Group- Rocky Mounains Tour

Cancellation and Change Notice

• 1. Cancel or change an order

• The following terms apply to the refund policy when canceling or changing an order

• - Canceling the entire order

• - Change to a different tour

• - Rescheduling tour departure date

• 1).18 days or more prior to departure ,the $50 per order and per time service fee will be charged.

• 2).17 days or less prior to departure, non-refundable and no partial refund on any unused services.

• 3).Within 18-32 days before departure,50% of the tour fee will be charged.

• 4).Non-refundable for any changes or cancellation for upgrade hotel option(s).

• 2. Modify an order

• Charges to modify an order apply for the following:

• - For requests of adding the number of travelers (depend on the availability of seats)

• - For requests of changing the name of passengers

• 1).17 days or less prior to departure,it will not accept any requst.

• 2).18 days or more prior to departure ,the $50 per order and per time service fee will be charged.

• a.All cancellation & tour modification, the bank wire transfer fee or credit card fee will be deducted from the refund together with the cancellation or modification fee.

• b.All cancellation & tour modification requests should be emailed to our company; We will not accept any cancellation / modification requests made through verbal requests on phone or by voice mail.

• c.Cancellation and refunds are processed within 4-10 business days

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Special Notes

• Pre/Post stay Hotel in Calgary:

• 1.BEST WESTERN PREMIERE CALGARY PLAZA: $125/R/N （Standard room/double occupancies）；3rd/4th person：$20/pp；**5% GST (Goods and Services Tax not included)** **Breakfast and free shuttle bus included 6:00AM-23:00PM **

• 2.CLARION HOTEL:$90/R/N （Standard room/double occupancies）；3rd/4th person：$20/pp；**5% GST (Goods and Services Tax not included)** **Breakfast and free shuttle bus for 24 hrs**

• * Children refer to 0-11 years old

• * We strongly recommend adding on the optional activities and pre/post hotels when booking the tour*

• * No additional change or modification within 10 days of the departure or during the tour, and it bases on the different situation of the requirement*

• *The above prices are for reference only and the fees are subject to change without prior notice. The final price is subject to invoice *

• Terms and Conditions:

• 1.This product is a LOCAL SIT-IN tour. All travelers have a responsibility to ready and bring your valid tourist Visa. Confirm and process eTA in advance according to your passport type. For details, please go the link : http://www.cic.gc.ca/english/visit/eta.asp（Electronic Travel Permit [Mandarin] for reference only：https://www.youtube.com/watch?v=O4iyyMVFvfM）

• 2.Please provide accurate: Name, Gender, Adult / Child and Contact Phone No. when booking the tour. You are responsible for missing or providing wrong information during the journey.

• 3.If you haven't received the 《Tour Confirmation》7 days before your trip, please contact our office

• 4.Optional tours，attractions and meals plan can only be booked at the time of booking. No additional change or modification within 10 days.

• 5.We ensure the best quality of services to all travelers. The sequence of itineraries is subject to change without prior notice according to departure date, weather, traffic, etc.

• 6.Hotel Class: North American Hotels do not have an official hotel star rating standard. The hotels involved in the trip are local brand hotels only.

• 7.The North American Hotel Standard Room equipped with one bed or two beds. If you have special requirements for the bed types, please inform us at the time of booking.

• 8.Please understand the standard of product components - such as Tourist Vehicles, Hotels, Restaurant, Facilities, etc. are different in some regions or countries. Our tour guide will serve bilingual language (Mandarin or English).

• 9.Tourist Vehicles Arrangement: Below 24 passengers will be provided a driver and guide.

• 10.All kinds of transportation, hotels, restaurants and sightseeing spots used in the itinerary have different regulations on the safety and rights of tourists. In the event of accidental casualties or other losses, our company is not involved in the case based on the regulations by the operating agencies.

• 11.In case of attraction closures (due to holidays or construction, etc.) weather, traffic accidents, etc.; our company may make some necessary changes to the itinerary accordingly.

• 12.It is highly recommended to purchase travel insurance to ensure your personal benefits.

• 13.Any transportation cancellations or delays, climate change, or any other travel safety issues within the trip, are not related to our company and does not take any responsibility.

• Trip Tips:

• 1.The itinerary includes airport transfer, be sure to provide accurate flight information. If pick-up is incorrect due to inaccurate information or waiting at the wrong designation point, will charge $30CAD/person for second pick-up service.

• 2.It is recommended that you redeem your local currency before you travel, and the tour guide does not provide currency exchange services.

• 3.According to hotel operation requirement, you may be required a credit card information to check-in for incidental deposit during in the hotel for miscellaneous expenses (such as telephone expense, laundry, catering).

• 4.Before or during your trip, if you need an assistant, you are welcome to call the Customer Services Department.

• 5.All attractions and tour meals need to be booked in advance. No additional order will be provided during the tour.

• 6.Please arrive at the pick-up location on time. If miss the transportation, you will pay your own to next designation to meet our group.

• 7.The tour guide may pick-up or drop-off travelers in different hotels due to the hotel in demand on seasonal.

• 8.The tour guide and bus may not be the same to serve you.

• 9.If you have some reasons to leave our group during the trip, you need to sign waiver.

• 10.If guests under 16 years old, he/she must be accompanied by an adult (Age 18 or above).

• 11.Such as weather, traffic cancellation/interruption or personal reasons, any discount, promotion, coupons, admission fee including in the package cannot be refund.

• 12.If you have any special needs, like bed type, vegetarian, car seat or personal issue, we will try our best to arrange but not guarantee. Please request 10 days prior to the tour.

• Winter Trip Reminders:

• 1.The weather in the Rocky Mountain Scenic Area is dry and cold in winter. The temperature is usually under 10°C. Please prepare adequate winter clothing, hats, wool socks and waterproof ski boots or sports shoes.

• 2.The “Waiver”need to be signed when joining winter activities. We recommend all our passengers to purchase "Travel Insurance" to protect themselves against personal / natural / manmade exigencies.

• 3.The Rocky Mountain is located at a high altitude and there is still plenty of sunshine in winter. Please bring sunscreen, sunglasses and hat to avoid ultraviolet radiation and avoid the possibility of snow blindness.

• 4.In the Rocky Mountain Scenic Area, there are a lot of winter activities; It is recommended to plan the itinerary in advance and pre-book the activities.

• 5.Banff Upper Hot Spring: outdoor natural hot springs, the temperature difference in winter is large, be sure to keep warm after the hot springs get up; it is recommended that the soaking time should not exceed 15-20 minutes; the hot spring area provides lockers, please pay attention to the safekeeping of valuables.

• 6.Snow shoes walking: Keep warm in outdoor activities; walk in snowy lakes and canyons, need to wear non-slip shoes.

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Reservation

• 1.Immediately after submitting your reservation you will receive a Receipt of Reservation via email.

• 2. Within one to two business days of submitting your reservation you will receive a confirmation email from us. If you need to book an airline ticket, we recommend that you do so after you receive a confirmation of your tour reservation from us.

• 3. An E-Ticket will be sent to you via email as soon as details of your reservation are confirmed or your supporting information is received by us. We will provide you with all detailed information about your tour on the E-Ticket. Contact information for local tour provider will be included on E-Ticket for your convenience or re-confirmation purpose if re-confirmation is required.

• 4. Simply print your E-Ticket and present it with your valid photo ID on the day of your activity to your tour guide. Please remember E-Ticket is your proof of purchase.

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Terms and Conditions

• - Your purchase does not guarantee confirmation. Your purchase will initiate a reservation process. We will confirm with you via email within one to two business days.

• - Prices may vary due to availability. We reserve the right to make price adjustment without prior notice.

• - Please refer to our Standard Amendment, Cancellation and Refund Policy before you make reservation.

• - Please refer to Customer Agreement before you make reservation.

• - Local tour provider reserves the right to make modifications to tour arrangements including order of tour activities, hotel and its location if deemed necessary.

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